Network Recovery Notification

Dear KuCoin Users,

We are pleased to inform you that the regional network fluctuations caused by a temporary issue with our external service provider, which began around 16:49 (UTC 8) on December 5, 2025, have been fully resolved as of 17:15 today. All platform services are currently operating stably, and the global network status has returned to normal.

This issue was limited to external network access only, and the security of your account and assets remained unaffected throughout the period. We will continue to optimize our service infrastructure to further enhance the stability and reliability of the platform.

Thank you for your patience and understanding during this time. If you continue to experience any access issues or require assistance, please feel free to contact our 24/7 customer support team.

The KuCoin Team remains committed to providing you with an improved service experience.

Sincerely,
The KuCoin Team