Announcement Regarding Network Access Issues in Some Regions

Dear Users

Due to a temporary issue with KuCoin’s external service provider, users in certain regions may experience network abnormalities when accessing the platform, such as encountering “500 errors” or temporary connection issues.

We are currently working closely with the service provider to expedite the restoration process, and services are gradually recovering. We will continue to monitor the global network status to ensure service stability and reliability.

Please rest assured that this issue is limited to external network access only, and the security of your account and assets remains unaffected.

We will closely follow the recovery progress and notify you as soon as services are fully restored. If you have any further questions or require assistance, please feel free to contact our customer support team at any time.

Thank you for your understanding and continued patience. We sincerely apologize for any inconvenience this may have caused and remain committed to providing you with an improved service experience.

Sincerely,
The KuCoin Team