Notice on Temporary Service Impact to PIX Deposits in BRL

Dear KuCoin Users,

We would like to inform you that due to an unexpected service interruption from our upstream payment providers, PIX deposits in BRL are currently undergoing temporary maintenance.

During this period:

• PIX deposits in BRL may fail or experience delays.

Our teams are working closely with the relevant providers to restore full functionality as soon as possible. The exact recovery time is still being assessed.

Please rest assured that all your assets remain completely safe on KuCoin. Other payment methods and platform services are not affected and continue to operate normally.

We sincerely apologize for any inconvenience caused and appreciate your understanding and patience during this period.

Thank you for your continued support!
The KuCoin Team