US IP Access Restrictions and Guidance on Asset Withdrawals for Users in the United States

Dear Users,

In compliance with regulatory requirements in the United States, KuCoin will close all accounts of US users effective January 23, 2025, at 9:00 PM Eastern Standard Time (EST) (“Effective Date”). After the Effective Date:

• Logins will be disabled for accounts verified as belonging to US residents.
• Users accessing from US IP addresses will also be restricted.

For US Users:

We strongly encourage account holders identified as US residents to withdraw all assets prior to the Effective Date. After the Effective Date, withdrawals will require assistance from customer service and will incur a one-time fee of 30 USDT (or its equivalent in other currencies) to cover platform's withdrawal services for accounts with remaining assets.

For detailed instructions on how to withdraw your assets and prepare for this transition, please visit our Help Center.

For Non-US Users:

This change will not impact users outside the United States. Services in non-restricted areas will remain fully operational and unaffected. To avoid any service interruptions, especially for managing ongoing orders, we recommend accessing and logging into our platform using supported non-US IP addresses.

At KuCoin, we remain committed to providing secure and compliant services. We will continue to monitor regulatory developments and adapt as necessary to uphold this commitment.

For the latest updates, please rely solely on official KuCoin communication channels. If you need assistance, please contact our customer support team or visit the Help Center.

Thank you for your understanding and support.

Best regards,

The KuCoin Team

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