Notice on Temporary Maintenance of PIX Services

We would like to inform you that, due to a system upgrade by our payment service providers, scheduled maintenance will be performed on PIX-related services.

Maintenance Period:

• Start Time: 04 Jun 2026, 16:00 (BRT)
• Duration: Until further notice

This upgrade is part of ongoing efforts to enhance service stability, performance, and overall user experience.

During the maintenance period, PIX deposits and withdrawals in BRL, as well as crypto purchases using BRL balances, may fail to process successfully. If you encounter any issues, please retry your transaction after the maintenance has been completed.

Please rest assured that all your assets remain completely safe on KuCoin. We are closely monitoring the maintenance progress and will provide further updates as they become available.

We sincerely apologize for any inconvenience caused and appreciate your understanding and continued support.

Thank you for choosing KuCoin!