Deposit does not arrive?

Q:The exchange I am sending to LBank from shows that my transaction completed, why haven’t I received anything on LBank?

A:Dear users,a withdrawal marked as “completed” or “success” on an exchange does not mean that the transaction has fully processed to the receiving exchange and it simply means that the transaction was successfully posted to the blockchain.

Once a transaction is on the blockchain, it will still take a variable amount of time to confirm and post to the destination exchange. Different blockchains require different amounts of “confirmations” before a transaction is verified.

It is not uncommon for a blockchain to be congested with many transactions, causing unexpected/unusual delays in processing your transaction. You may use the TxID(TxID is short for "transaction ID", also called "transaction hash". It's a unique string of characters that can help you to identify a specific transaction on a blockchain. ) to check the status on the blockchain.(Please turn to How do I check the transaction status on a blockchain? )

If your transaction shows “unconfirmed” on its blockchain, this is beyond our control. You must wait for the transaction to be processed on the blockchain. Once it is included in the blockchain, it will begin to produce confirmations. 

For Bitcoin and Bitcoin-based projects, your transaction should arrive on LBank by 6 confirmations. For Ethereum and most other projects (quicker to confirm), it should arrive by 30 confirmations.

If you have sent to LBank from another exchange but not received a TxID, please contact customer service for that exchange.

Noted: If the transaction is confirmed by Blockchain but not be credited to your LBank account, please reopen original ticket and attached:Blockchain explorer screenshot with the confirmed transaction your account balances Screenshot missed the transaction.We’ll try best to solve it as soon as possible. By the way, priority would be low if tickets lack of above screenshots.

If you encounter any problems, please contact our official email service, [email protected], and we will provide you with the most satisfactory service. Thank you again for your support and understanding!  

At the same time, you are welcome to join LBank global community to discuss the latest information (Telegram) : https://t.me/LBankinfo.

Online customer service working time: 9:00AM - 21:00PM

Request system: https://lbankinfo.zendesk.com/hc/zh-cn/requests/new

Official email: [email protected]