Announcement on the Maintenance of BigONE Futures Trading System (2025/12/01)

Dear BigONE users, 

Due to an infrastructure failure, BigONE is currently performing maintenance on the contract trading system. The estimated maintenance time is 20 minutes. We will issue an announcement once the maintenance is completed. Please refer to subsequent announcements for the exact timing.

All trading pairs in the Futures trading will be suspended during the maintenance period. Market update, position opening and closing, order cancellation, margin call, fund transfer and other functions will not be available. The scope of maintenance includes the Mobile App, Website, and API (query and operation). Please cancel your orders in advance. Before the maintenance is complete and an open transaction is open, users who wish to withdraw their orders need to contact online customer service. During the maintenance period, your assets will remain secure.

We apologize for the inconvenience caused to you!

BigONE, more than just asset security.

Regards,
BigONE Team
1 November 2025