How to solve the problem of encountering errors when logging in to wallet

Dear OKX users,

We’ve recently received reports of “corrupted extension” errors occurring when users tried to log in to their wallet extension. This may occur if browsers like Google Chrome detect unauthorized changes to the extension’s local files and display a security warning.

To protect your assets, please follow these steps:

• Make sure your computer and network are free of malicious software or unauthorized programs.
• Install and update antivirus software, and perform regular system scans.
• Download and log in to the wallet extension through our official website.
• If you’re using batch tools, download them only from trusted sources.

Thank you for your understanding and support. If the issue persists, contact your browser’s customer service team.

OKX team
July 15, 2024