Important Information for Bittrex Global Customers

It is with great regret that we inform you that Bittrex Global has decided to cease its operations. This decision was not made lightly, and we understand the impact it may have on our valued customers.

Effective Monday 4 December 2023, all trading activity on Bittrex Global will be terminated. After that date, customers will only be able to withdraw assets.

We understand that this news may raise concerns and questions, and we want to assure you that we are committed to facilitating a smooth and transparent process during this period.

All funds and tokens remain safe and secure on the Bittrex Global platform and are available for withdrawal – in accordance with applicable law and our Terms of Service – at any time.

We understand that this news may be disappointing, and we sincerely appreciate the trust and support you have given us throughout our journey. We want to express our gratitude to all our customers for having been part of the Bittrex Global community.

We will continue to provide updates and information through our official communication channels, including email and our social media channels. We thank you for your understanding and cooperation during this challenging time.

How will my account be affected?

• Customers with a balance who have completed the Know Your Customer (KYC) verification process and accepted the latest Terms of Service can login to their account, trade out of any low-balance or other positions, withdraw remaining assets and download their order history. Customers that have not completed their KYC verification or accepted the latest Terms of Service will be given the option to do so upon log-in.
• Customers without a balance will be able to log in to their accounts and download their account history, if necessary. While Bittrex Global does not provide tax advice, we note that you should retain a copy of your account history even if you do not currently have a balance for tax reporting purposes.

How long do I have to make my withdrawals?

No deadline has currently been set for customers to withdraw funds from Bittrex Global after the suspension of trading on Monday 4 December. However, we strongly recommend that you withdraw funds as quickly as possible, as a withdrawal deadline will be set by the liquidators at some point in the future.

Can I still trade? What happens to my open positions?

Trading on Bittrex Global will be suspended as of Monday 4 December at 1800 UTC. Please ensure that you have completed all necessary transactions before this date. At that time, your client relationship with Bittrex Global will be terminated and all activity on the platform – except the ability to withdraw – will be disabled.

After this date, any pending orders will be cancelled. Bittrex Global will not be responsible or liable for any losses or unrealized gains caused by the termination of pending orders.

I am having trouble accessing my account, what can I do?

• Issues related to two-factor authentication.
• Issues related to accessing your account email. 
• Issues resetting your account password. 
• Issues related to account verification. 
• My account is disabled.

How can I withdraw cryptocurrency?

For cryptocurrency remaining in a customer’s account, a wallet will need to be established that supports the specific crypto assets.  Options include, but are not limited to, setting up an account at another cryptocurrency exchange and/or establishing a hardware or software wallet.  If balances of cryptocurrency do not meet the minimum withdrawal size (i.e., are less than the network transaction fees to transmit the cryptocurrency off the Bittrex Global platform), and you are unable to trade out of these positions prior to the trading deadline, we will be unable to process these withdrawals. 

Please see this article for a detailed guide on how to withdraw cryptocurrency.

How can I withdraw USD?

Please note that customers of Bittrex Global are not able to directly withdraw USD holdings. If you have a USD balance, you need to convert this into either EUR or crypto in order to be able to withdraw the associated funds. You must convert any USD balances to EUR or crypto before Monday 4 December.

My account says I hit the daily withdrawal limit. What should I do?

Account limits vary. Customers with a balance larger than their withdrawal limit may need to break up withdrawals over several days. To find your withdraw limits, log in to your Bittrex Global account on the web version and go to My Account > My Profile > Daily Withdrawal Limit. If you do not already have it enabled, enabling 2FA may result in an increased withdrawal limit. 

What if I can’t withdraw crypto or fiat from the Bittrex Global platform due to the transaction minimums?

Prior to the trading deadline, we encourage customers that hold below the minimum withdrawal amount to trade into a currency with a low minimum withdrawal and then withdrawal the funds off the platform.

What if the wallet is offline for one of the cryptocurrencies I own?

Bittrex Global will make commercially reasonable efforts to ensure that all wallets are online before the withdrawal deadline expires. However, it is possible some wallets may not come back online in time. If you would like to ensure you can withdraw your holdings in markets where trading is available, you may want to trade any holdings in the currency where the wallet is offline to another currency so that you may withdraw.

What happens if someone tries to transfer funds to my Bittrex Global wallet?

Deposits to Bittrex Global accounts are now closed. You will have no claim whatsoever to any funds sent to your deposit addresses. You are responsible for notifying potential counterparties that your deposit address is no longer in your possession or control and making alternative arrangements. 

Can I still use the Bittrex Global mobile application?

The Bittrex Global Mobile application is no longer supported and will be removed from the app store for download. If you need to log-in and access your account, please do so using the website. We apologize for any inconvenience this may cause.

Will Bittrex Global continue to pay out referral rewards?

The Bittrex Global Referral program is terminated and will cease earning rewards effective immediately. All rewards earned on trades executed up to and including 19 November 2023 will be paid out in the coming days.

How can I contact support with questions?

Our customer support team will be available to assist you with any questions or concerns you may have during the transition process. Please create a support ticket at https://global.bittrex.com/Home/Support for assistance.