Explanation Regarding the Recent Abnormal Volatility of TACUSDT Futures

Dear KuCoin Users,

On November 26, 2025, between 22:01 and 22:30 (UTC 8), we detected extreme price fluctuations in the TAC/USDT futures contract. As a result, some users’ high-leverage positions were triggered by the system’s automatic liquidation mechanism.
We have immediately launched an emergency investigation and are conducting a comprehensive review of the incident.

Investigation Progress:

1. To ensure accuracy, our team is meticulously reviewing all relevant account data, market activity, and trading records related to this event.

2. Affected users will be contacted individually through official customer support channels to provide detailed explanations and follow-up compensation arrangements.

3. The platform will conduct a thorough post-incident analysis to identify the root cause. If any manipulative or abnormal behavior is discovered during the investigation, we will take appropriate actions in accordance with platform rules.

Important Reminder:
Cryptocurrency derivatives trading carries high risks, and prices may experience rapid and significant fluctuations. To better safeguard your funds, we recommend:

1. Closely monitoring market movements;

2. Setting multiple take-profit and stop-loss levels for high-leverage positions;

3. Carefully assessing your risk tolerance and managing leverage responsibly.

We will continue to provide timely updates through official channels regarding the progress of the investigation. Thank you for your understanding and support. KuCoin remains committed to offering a safe, transparent, and stable trading environment for all users.

KuCoin