Notice on Potential Instability of PIX Withdrawal and Refund Services in BRL

We would like to inform you that due to recent service instability experienced by our upstream payment providers, the PIX withdrawal and refund services in BRL may experience temporary disruptions, which could result in certain withdrawal or refund orders failing to be processed successfully.

If you encounter withdrawal failures, you are advised to retry using a different bank account or PIX Key, or consider using other available payment methods.

If your withdrawal order is currently in the "Processing" status, please remain patient. We are actively coordinating with our payment providers to have these orders updated to "Failed" and the corresponding funds returned to your KuCoin account as soon as possible.

If your deposit order is currently in the "Refunding" status, please remain patient. Once the service has been fully restored, we will promptly process the pending refunds.

Please rest assured that all your assets remain completely safe on KuCoin. Our teams are working closely with the relevant service providers and continuously monitoring the situation. We will keep users informed promptly should there be any further updates.

We sincerely apologize for any inconvenience caused and greatly appreciate your understanding and continued support.

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